Refund policy

We are always here to assist and support our clients. As you all know cosmetics are non-reusable products , for hygiene and other health precautions we can only exchange unopened items from the Joli' Cosmetic line that is vacuum packed  . Once the product leaves the sterile facilities and has been opened we DO NOT and WILL NOT accept or resale the product. If you have questions or concerns please click the contact tab, leave your questions or concern,  and we will contact you within 48 hours . *

Thanks 

Xoxo- Joli Cosmetics 

To be eligible for a return, your item must be in the same condition that you received it, unopened  or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at prettypurposellc@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at prettypurposellc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (Sage, Liquids, or candles), custom products,  and personal care goods (such as beauty products that are handcrafted). We also do not accept returns for opened items , used , or tag less items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.